"Our service delivery system is a quantum leap forward in the evolution of a $3 billion industry where providers are scrambling to lure customers with competitive prices and faster, more personalized service," said Robert Rosenfield, president and founder of TeleGlass National.

Those participating in TeleGlass’ electronic community will benefit in a number of ways.

For example, Teleglass licensee shops can check glass availability and order glass directly from a manufacturer or distributor, schedule deliveries, record customer orders and process paperwork electronically, all in a secure private Intranet network environment.

Insurance companies are in the business of resolving claims for their customers in a positive, user-friendly fashion. By registering to use the innovative TeleGlass on-line environment, insurers and agents can transact all types of glass claim handling from locating a shop nearest a customer to scheduling appointments, tracking jobs, inquiries and invoice processing. Consumers can visit the TeleGlass Web site to locate the nearest shop and schedule an appointment.

After the service is performed, the technician completes all of the necessary paperwork on-line.

This information is then transferred to the Insurance Carrier for processing. The service shop also uses the system to order more parts directly from a manufacturer or distributor when inventory becomes low.

"Our on-line service delivery system puts users in control to create maximum benefit," said Rosenfield. "In this way, we achieve a performance breakthrough that eliminates duplication, miscommunications, and enables an insurance carrier, agent or autoglass shop to schedule appointments in under two minutes with guaranteed mobile or in-store service."