Dear Offer & Acceptance Participant:

In response to the recent quarterly release of the NAGS pricing update and based on market conditions your area, we have adjusted our discount structures for your facility.

Under the Offer & Acceptance Agreement, your previously agreed to future pricing structures upon notification from State Farm. The pricing structure offered below applies to all shops in your county. Effective with dispatches dated on or after July 3, 2000, the pricing for glass service for your county set forth in Section 1 will be as follows:

A. Glass for Autos, Vans, and Light Trucks: DOMESTIC AND FOREIGN

[Various Pricing Inserted here, depending on if participant is in Market A, B, C, D, or E. SEE CHART BELOW]

The above information describes changes to the Offer and Acceptance Agreement previously completed by your facility. All other terms and conditions of the Agreement remain in effect. As provided in the Agreement, either party can terminate the Agreement in writing at any time.

Unless we receive a WRITTEN removal request, any jobs dispatched to your facility on or after July 3, 2000 will be processed under the new pricing structure and your facility will continue to remain on the Offer and Acceptance program. Your removal request can be mailed to Glass Central or faxed to the following numbers: 309-766-9971 or 9972.

As always, we appreciate the help you provide to our customers and look forward to our continuing efforts to provide those customers with the best glass claim service in the industry. Thank you for your continued participation in our glass claim program.

Sincerely,

David W. Williams, CPCU, CLU
National Glass Manager