The television newsmagazine 20/20 is planning a segment on the auto glass industry. We learned this when we were approached by 20/20 with a video showing a Safelite installation, and asked for comment. Here's what we know about the story:

1. The segment is likely to focus on auto glass installation safety across the industry.
2. Tapes of any of four different installations from various auto glass companies could be shown as part of the segment. We understand that companies of various sizes ware selected - we have not seen the other tapes.
3. The Safelite installation was filmed in Spokane, WA in May of 1999. The customer was Al Hitchcock of Auto Glass Specialists in Wisconsin.
4. Although we could not draw any conclusions about the safety of the installation by simply reviewing the tape, the technician's actions were definitely not up to Safelite's standards. In fact, since he had not followed Safelite's procedures, the technician was terminated.
5. The segment is likely to run in early or mid-February, but we do not have a precise airdate.

We have let 20/20 know that this installation did not meet our standards, and we have dismissed the technician.

Safelite is taking this very seriously. Safety is and has been our first concern and we train, retrain, and inspect constantly to ensure safe installations. We have an unblemished safety record nationwide and in this market.

This experience has caused us to redouble our efforts around training and compliance with our standards ... confident that Safelite will continue to take a leadership role on safety within our industry. We will continue to innovate, both in service and safety, to be your choice - and America's choice - for auto glass repair and replacement solutions.