SGC NETWORK FACT SHEET

Background:
Safelite incurred a significant level of debt as a result of its merger with Vistar in December 1997. Although Safelite is a profitable company (with fiscal year earnings of about $45 million before interest, taxes, depreciation, and amortization), the company's debt level has become unrealistic as a result of significant pricing and unit demand pressures within the auto glass industry.

The Plan:
Safelite has negotiated a debt-restructuring plan and has gained agreement to the plan from the majority of its banks and bondholders. The most positive mechanism to gain agreement from the remaining Safelite banks and bondholders is a Chapter 11 filing, which was completed on June 9. Safelite's filing is voluntary and "pre-negotiated". It is the most positive mechanism to reduce the debt because it preserves Safelite's ability to pay associates, independent shops and vendors, without interruption. And, the filing provides the mechanism to accelerate full agreement to Safelite's debt-restructuring plan. Safelite expects to emerge from the legal process in September with significantly less debt. Safelite's current management team will remain in place and, as a result of court protection for their pre-negotiated plan, business will continue normally during the legal process.

The Facts:

• Safelite is not going out of business. This is not a liquidation (that is a Chapter 7 filing).
• All Independent shop Invoices that art valid and meet insurance/fleet company payment criteria, will be paid, and paid on time. This is part of Safelite's pro-negotiated plan and is protected by the court. Safelite's insurance/fleet clients know that shop payments are protected.
• The Chapter 11 process will not affect Safelite's ability to administer any glass program. Safelite will remain the third-party administrator for 80+ national and regional insurance/fleet programs. As always, Safelite will handle the first notice of loss, auditing, and invoice processing/payment for its clients based on their program design... without any change. Satellite's clients are aware of the filing and have expressed support for Safelite in their debt reduction plan. To provide even greeter confidence on the part of independent shops and Safelite's insurance and fleet clients, Safelite has guaranteed that payment will be made to independent shops prior to the client being billed. That will be the case for 100% of invoices during the debt-restructuring process. Safelite's sgcnetwork.com web site will allow shops and clients to see the status of all invoices processed by Safelite. Any bills sent to an insurance or fleet company, that should be sent to Safelite, will be redirected to Safelite for processing... delaying shop payment by as much as a week
• All Safelite checks will be good... Safelite has the cash flow from operations and interim borrowing capacity to meet its business obligations and claim processing partnership responsibilities during the restructuring process. Beyond independent shops, Safelite's pre-negotiated plan calls for all other current vendors to be paid on a timely basis for all valid invoices, is long as the vendor agrees to maintain its historical payment terms with Safelite. That ensures that Safelite's current vendors are not hurt by the restructuring process... and that supplies and services are available to Safelite without interruption.
• Safelite's new Affiliate Network will continue to roll out without interruption. New programs are being added weekly.

What Shops Should Do:
There is absolutely no need for shops to do anything differently then before Safelite's, Chapter 11 filing.
Shops should:

• Continue to submit invoices for claims referred by Safelite call center operations according to the directions on the fax that is sent at the time the policyholder or fleet driver is transferred. Using any other process will only delay shop payment.
• Visit sgcnetwork.com for information and updates. Safelite will post Information about the protection provided for independent shops during the debt-restructuring process. More importantly, shops can see the status of any referral record or invoice payment at http://www.sgcnetwork.com/.
• Got answers to questions from Safelite... there's no need to contact Insurance or fleet companies.
• The fastest way to get an answer to a question is to visit sgcnetwork.com for up-to-date information on any claim referral or invoice processed by Safelite. Shops can access their individual information 24 hours a day, 365 days a year at http://www.sgcnetwork.com/.
• Shops can also call Safelite... either the assigned Safelite Contract Manager or the Safelite Shop Care Center at 800-890-1276.