Dear Independent Glass Shop Owner:

In recognition of the important role that you play in helping Safelite service its national insurance and fleet clients, I have some important news to share with you. On June 9, 2000, Safelite Glass Corp. filed for Chapter 11 reorganization in order to reduce excessive debt acquired in our merger with Vistar in 1997.

It's important that you understand a few things about the reorganization. First, Safelite is a profitable company, earning almost 45 million (before interest, taxes, depreciation, and amortization) in our last fiscal year. The Company is not going out of business - on the contrary, Safelite's management team has developed a debt-restructuring plan that will strengthen Safelite's financial condition. We have also gained agreement to the plan from the majority of our banks and bondholders.

This voluntary, pre-negotiated filing is the most positive mechanism to reduce Safelite's debt because it preserves our company's ability to pay employees, independent shops and current vendors without interruption... while it also accelerates full agreement to Safelite's debt-restructuring plan from the remainder of our bank and bondholder creditors. Safelite's current management team will remain in place and expects the company to emerge from the legal process in September.

What does this mean to you? Well, as a result of the court-protected, pre-negotiated agreement, nothing will change in your relationship with Safelite or your ability to get paid. Safelite will continue to administer 80+ glass programs for insurance and fleet companies. We will continue to process invoices and pay independent shops on a timely basis for valid invoices that meet insurance and fleet company payment criteria. In fact, Safelite will pay independent shops before billing the insurance of fleet company. Satellite has the cash flow from continuing operations, and the added support of interim borrowing capacity, to most all of our business obligations. You will be paid, and paid on time, and the checks will be good. We will continue to roll out the new Affiliate Network during the brief restructuring period,

How can you ensure prompt payment of invoices processed by Safelite?

1.    Continue to send invoices directly to Safelite. Follow the billing instructions provided via fax by our call center on each claim. If you send a bill to an insurance company that should have been sent to Safelite, they will send it back to us, delaying your payment by as much as a week.

2.    Do not call insurance companies or local agents to express concern that you won't get paid. We have met with the Insurance companies and shared with them the court protection of independent shop payments. They are aware of Safelite's plans, and have expressed their support.

3.    Contact us with any questions or concerns. This letter and the attached SGC Network Fact Sheet provide all the key information about our debt-restructuring plan. If you have additional questions, you can contact us in one of the following ways:

• To get information on a specific invoice, visit Safelite's sgcnetwork.com web site. It is available 24 hours a day, 365 days a year at www.sgcnetwork.com. You can also visit www.sgcnetwork.com for updates throughout Safelite's court process.
• You can call Safelite's Network Operations team. Contact your assigned Safelite Contract Manager or the Safelite Shop Care Center at 800-890-1276.

We appreciate your support and assistance as we finalize our debt-restructuring plan.

Sincerely,

Bill Cogswell
VP - Network Operations

Attachment: Independent Shop Fact Sheet