PPG will tap GTS’s high tech expertise to build an electronic network of services that is unmatched in the auto replacement glass industry, according to company officials.

    The Portland, Ore., company, to be named GTS Services, LLC, has installed its application in more than 3,200 glass installation and replacement shops in the United States and Canada.

    "Offering e-business services will help installers capitalize on new technology without making huge capital investments," said Daniel Czekalski, newly appointed vice president of sales and marketing for GTS Services.

    Ultimately, GTS Services will enable installers to have access to many services to run their businesses more efficiently and deliver a higher level of customer satisfaction.

    "GTS Services will build upon and expand the most successful business management system in this industry," said James V. Latch, general manager of LYNX Services from PPG, the leading administrator for auto glass claims in the insurance industry. "We see GTS Services as a leader, and the first business management systems that we will interface with to deliver faster electronic job assignments and to process auto glass claims quicker."

    "We envision these expanded services to include on-line claims processing, glass ordering, and electronic payment," said Thomas S. Molenda, LYNX Services manager of new product development.

    GTS Services will operate as a separate company, providing computer software, hardware, support and electronic data exchange services. Its software solutions include products for accounting, invoicing, and auto and flat glass estimating. GTS was formed in 1996 when the country’s two largest glass software companies, GlasPac and Total Solutions, merged.