Glasslinks.com

 Networks in the News 

February, 2001

LYNX Signs Up Farmers Union Insurance

Will Use 24/7 Service

    In a move that will increase efficiency and offer improved service, National Farmers Union Insurance has selected LYNX Services to provide around-the-clock service for policyholders reporting property damage or other claims. The company -- part of the CGU family of companies, one of the largest insurance groups in the world -- chose LYNX Services to manage these first-notice-of-loss calls for the fastest growing segment of its business: commercial policies. LYNX Services began serving these commercial accounts today, and then will expand to include personal insurance lines this summer.

    According to Al Wilcox, east regional claims manager, National Farmers Union Insurance, his company selected LYNX Services based on its expertise, reasonable costs, and ability to integrate. "LYNX Services is a superb resource," Wilcox explained.

    "Its professionals are attentive to our needs and are able to integrate their systems with ours, streamlining the process and making our jobs easier."

    In addition to processing first-notice-of-loss calls, LYNX Services is a leader in automotive glass insurance claims management, handling more than 3 million claims annually. Its call centers also verify coverage, schedule auto glass repairs, perform audits and manage warranty claims.

    Based in Aurora, CO, National Farmers Union Insurance is the leading insurer of rural telephone services and provides significant coverage for rural cable television and radio stations in more than 30 states. The company also writes preferred auto, small commercial, homeowners', farm owners', and crop policies in 13 states. It is rated "excellent" by A.M. Best, an independent company that evaluates insurers.

source: PR Newswire / LYNX Services Press Release